How We Keep Repairs Fast and Honest at Phone Repair NZ

Phone repair shouldn’t feel like guesswork. No drama, no confusion, no disappearing technicians — just clear communication and a repair you can trust.

Here’s how we keep things fast, honest, and refreshingly straightforward.

We Tell You the Truth Up Front

If something is worth repairing, we’ll tell you.

If it isn’t? We’ll tell you that too — even if it means we don’t make the sale.

We check the device, walk you through the issue in plain English, and explain exactly what the repair will (and won’t) fix. No jargon, no pressure.

Clear, Fair Pricing

You know the cost before anything happens — not after.

Our pricing is public, consistent, and based on the exact parts we use.

No “mystery fees.”

No “bench charges.”

No “surprise extras.”

Just fair pricing that reflects real work by real technicians.

Same-Day Repairs Whenever Possible

If the part is in stock — and it usually is — we get the job done the same day.

Most iPhone and Samsung screens take under two hours, including testing.

If we need to order a part, we’ll tell you immediately and give you a realistic timeline — normally overnight for most models.

Quality Parts Only — No Guesswork

We use a mix of OEM, premium aftermarket, and genuine parts depending on the device and your preference.

But every part is quality-checked before installation, and we’ll openly explain the pros and cons.

If a part wouldn’t go into our own phones, it won’t go into yours.

A Six-Month Warranty That Actually Means Something

Our warranty covers both parts and workmanship, because standing behind our repairs shouldn’t require a PhD in fine print.

If something isn’t right, you walk back in — and we make it right.

Local Technicians, Local Service

We’re not a chain and we’re not a franchise.

We’re Christchurch locals who care about doing good work, keeping repairs affordable, and treating people with respect.

Simple as that.