What to Ask Before Choosing a Phone Repair Shop
Because Not All Repairs Are Created Equal
Your phone’s probably one of the most important things you own — it’s your map, your wallet, your diary, and sometimes your therapist.
So when something goes wrong, you don’t just want a quick fix — you want the right fix.
Before handing your device to the first shop that pops up on Google, here are a few key questions every Christchurch local should ask.
What Kind of Parts Do You Use?
This one’s important. Not all replacement parts are created equal, and knowing what’s going into your phone helps you make an informed choice.
At Phone Repair NZ, we use a mixture of part types depending on the model, budget, and availability — but always tested for performance and reliability. Here’s what that really means:
Genuine Parts
These are made by the original manufacturer — the same parts your phone shipped with. They’re the best possible match for colour, brightness, and fit.
✅ Perfect compatibility and durability
❌ Usually the most expensive option
OEM (Original Equipment Manufacturer)
OEM parts come from the same factories that produce genuine parts, but without the official logo or Apple/Samsung packaging.
✅ Excellent quality at a more affordable price
✅ Same specifications and feel as the original
❌ May not be available for every model
Aftermarket Parts
These are third-party alternatives, often used when original parts are unavailable or when customers want a lower-cost option.
✅ Great value for older or secondary phones
❌ Quality can vary between suppliers — which is why we only use verified, tested stock
Do You Offer a Warranty?
Even the best technicians can’t control bad luck — but they should stand behind their repairs.
At Phone Repair NZ, every screen replacement, battery swap, and component repair comes with a six-month warranty covering both the part and the workmanship.
It’s our way of showing that we don’t just fix your phone — we stand by the quality of our work long after you leave the shop.
How Long Will the Repair Take?
If a shop says they need your phone for several days for something simple, it’s worth asking why.
For most models, we complete repairs within two hours, and many are ready the same day.
Speed shouldn’t come at the cost of quality — but it shouldn’t feel like posting your phone overseas either.
Are You Experienced With My Model?
Modern smartphones can be tricky — especially flagship models from Apple and Samsung that use fine adhesives and tight sealing.
Always ask if the technician has hands-on experience with your exact model.
We’ve repaired thousands of iPhones, Samsungs, Oppos, and more — if it’s got a screen, battery, or charging port, we’ve seen it.
What’s the Total Cost (and Are There Hidden Fees)?
A clear quote should include the part, labour, GST, and any warranty coverage — not a mysterious “from” price.
At Phone Repair NZ, what we quote is what you pay. No surprises, no fine print, no cheeky “diagnostic fees” added at the counter.
Do You Provide Insurance Reports or Diagnostics?
If your phone was dropped, soaked, or run over (we’ve seen it all), your insurer may ask for a diagnostic assessment or damage report.
We offer both — accepted by all major NZ insurers like AMI, State, AA Insurance, and Tower — to help you get your claim moving faster.
What Do Other Customers Say?
Before choosing any repair shop, have a quick look at Google Reviews.
You’ll get a pretty good feel for who’s genuine, who’s affordable, and who you’d rather not trust with your phone.
(We’re proud to say Christchurch customers consistently rate us highly for service, speed, and honesty — and we plan to keep it that way.)
The Christchurch Checklist
When choosing a repair shop, remember:
Ask about part quality
Confirm there’s a warranty
Check the turnaround time
Look for experience and transparency
Whether it’s a cracked screen or a full diagnostic, Phone Repair NZ keeps things simple — fast service, honest quotes, and local technicians who care.