What to Expect During a Screen Repair — Step by Step

Ever wondered what really happens when you hand over your cracked phone for repair?

At Phone Repair NZ, we like to keep things transparent — so here’s what you can expect when we replace your screen from start to finish.

Check-In and Inspection

When you drop off your phone, we start with a quick inspection to confirm the issue.

We’ll note any existing marks, test that the device powers on, and record details like accessories or cases you’ve left with it.

If your screen isn’t the only problem (for example, no touch response or black display), we’ll run a diagnostic test to rule out any deeper faults.

Disassembly and Cleaning

Once your phone is checked in, our technician carefully opens it using manufacturer-approved tools.

We remove the damaged screen and clean out any dust, glass fragments, or old adhesive.

This ensures the new screen sits perfectly flush and bonds securely.

New Screen Installation

We fit your new screen — aligning connectors, seals, and frame edges precisely.

Testing and Quality Check

Before your phone is handed back, we test :

• Touch and swipe accuracy

• Display brightness and colour

We even check how the new screen sits in the frame — no raised edges or light bleed.

Ready for Pickup

Once it passes our tests, you’ll get a text or call letting you know it’s ready for collection.

Most iPhone and Samsung screen replacements are completed within two hours — or same-day if dropped off early.

Warranty and Care Tips

Every screen replacement includes a six-month warranty covering both parts and workmanship.

We’ll also give you advice on protectors, cases, and cleaning to help your new screen last longer.